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Support and Service
At Pengduo, we are committed to providing exceptional support to ensure our customers get the most out of their equipment. Our global team of experts is ready to assist you 
with any questions or issues you may have.
Technical Support
 
Our technical support team is available 24/7 to help with any issues you may encounter. Whether you need assistance with installation, troubleshooting, or maintenance, we are here to ensure your equipment runs smoothly.
Training Services
 
We provide comprehensive training programs to help your team get the most out of our equipment. Our training covers operation, maintenance, and troubleshooting to ensure your team is fully equipped to handle your equipment.
Spare Parts
 
We offer a wide range of high-quality spare parts to keep your equipment in optimal condition. Our spare parts are designed to meet the same standards as our original equipment, ensuring reliability and longevity.
Customized Solutions
 
We understand that each customer has unique needs. Our team of experts can work with you to develop customized solutions that meet your specific requirements, ensuring optimal performance and efficiency.
Contact Us Today
For any support-related inquiries, please don't hesitate to reach out to our dedicated support team. You can contact us via email, phone, or through our online support portal. We are always ready to assist you.
FAQs
  • 1. What industries do you serve?
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    Our products and solutions are designed to serve a wide range of industries, including Pharma, Food & Beverage, Biotech, Feed, Agricultural Chemistry, Chemicals, and Battery Materials.
  • 2. What types of dryers do you offer?
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    We provide a comprehensive range of dryer systems, including Fluidized Bed Dryers, Spray Dryers, Flash Dryers, Vacuum Dryers, and Belt Dryers.
  • 3. How does Pengduo support its global customers?
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    We have a global distribution network spanning 30+ countries and regions. Our 24/7 multilingual support team ensures rapid response and efficient after-sales service. We also provide on-site service, remote troubleshooting, and comprehensive training programs.
  • 4. Can you customize equipment according to specific requirements?
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    Yes, we offer customized solutions to meet specific production requirements, whether for particle size, material type, or operational capacity. Our team works closely with clients to develop tailored equipment configurations.
  • 5. What is the typical lead time for mass production orders?
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    The lead time varies based on order quantity and the season. For minimum order quantities, it's approximately 5 to 15 days. We recommend starting your inquiry at least two months prior to your desired delivery date.
  • 6. Do you offer ready-to-ship products?
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    Yes, we maintain stock of popular items for immediate shipment. We welcome sample orders to meet your urgent needs.
If you have questions or need more information, please contact us.
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Pengduo is a leading provider of innovative, customized drying and processing solutions for Pharma, Food, Biotech, Feed, and Chemical industries, offering reliable global support and sustainable technology.
Contact PENG DUO
   Tel: +86-158-5193-1128 
   E-mail: annie@czpengduo.com
   Add: Shijiaxiang Village, Zhenglu Town, Tianning District, Changzhou, Jiangsu,China

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